Privacy policy

Last Updated: July 15, 2025

This Privacy Policy describes how Lux Chicago Inc / Lux Sneakers and Streetwear (“Lux”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from luxsns.com (the “Site”) or interact with us through our services.

By using our Site or Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Site and Services immediately.

1. Changes to This Privacy Policy

We may update this policy periodically for operational, legal, or regulatory reasons. Updates will be posted here with a revised “Last Updated” date.

2. Information We Collect

Information You Provide Directly

  • Name, address, phone number, and email address
  • Billing, shipping, and payment information
  • Account login details and preferences
  • Messages or correspondence sent through customer support

Information Collected Automatically

  • Device type, browser information, IP address, and general location
  • Website usage data, including pages visited, time spent, and interactions
  • Cookies and analytics data (see Cookies below)

Information from Third Parties

  • Shopify – our e-commerce platform provider
  • Payment processors (e.g., PayPal, Klarna, Apple Pay, Shopify Payments)
  • Marketing tools and analytics partners such as Meta, Google Analytics, or email marketing services

3. How We Use Your Information

  • To process, fulfill, and deliver your orders
  • To send order confirmations, updates, and related notifications
  • To detect and prevent fraud or unauthorized activity
  • To improve our website, services, and customer experience
  • To market our products or promotions (only if you have opted in)

4. Cookies

We use cookies and similar technologies to personalize your experience, track analytics, and enhance site functionality. For more details, please review Shopify’s Cookie Policy.

5. Sharing Your Information

  • With trusted vendors and partners who assist with shipping, payments, IT, and fulfillment
  • With marketing and advertising platforms (only with your consent)
  • As required by law or to protect our legal rights and prevent misuse of our Site

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately before interacting with them.

7. Children’s Data

We do not knowingly collect personal data from individuals under the age of 13. If you believe a child has provided us with information, please contact us immediately so we can remove it.

8. Data Security & Retention

We implement industry-standard measures to protect your personal data. However, no method of transmission or storage is 100% secure. Data is retained only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

10. International Users

We may transfer your information outside your country for processing and storage (for example, through Shopify’s global servers). We follow applicable data protection laws and safeguards for international transfers where required.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Lux Chicago Inc / Lux Sneakers and Streetwear
Orland Square Mall
288 Orland Square Dr, Suite F01E
Orland Park, IL 60462

Coming Soon:
1325 W Taylor St
Chicago, IL 60607

Email: contact@luxsns.com
Instagram: @luxchicago