Shipping policy
Last Updated: October 15, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered by Lux Chicago Inc / Lux Sneakers and Streetwear.
Order Processing
Please allow 2–3 business days for order processing and fulfillment. This timeframe excludes weekends and holidays. During high-volume periods (such as product drops, restocks, or major sales), processing times may be slightly extended.
Shipping Methods
We ship orders via USPS, UPS, or DHL, depending on your location and the shipping option selected at checkout. Shipping costs are calculated automatically and displayed prior to payment.
- Economy Shipping: $8.99 USD — Estimated delivery in 5–8 business days
- Standard Shipping: $14.99 USD — Estimated delivery in 3–4 business days
- Express Shipping: $34.99 USD — Estimated delivery in 1–2 business days
Free Shipping Thresholds
- Orders over $150 qualify for free Economy Shipping
- Orders over $250 qualify for free Standard Shipping
- Orders over $750 qualify for free Express Shipping
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow up to 24 hours for tracking updates to begin displaying movement.
Incorrect or Incomplete Addresses
Please verify your shipping information before submitting your order. We are not responsible for lost, delayed, or undeliverable packages caused by incorrect addresses. If a package is returned to us due to an address error or failed delivery attempt, reshipping fees will apply.
Lost or Stolen Packages
Lux Chicago Inc is not responsible for packages that are marked as delivered by the carrier. Once delivery is confirmed, liability transfers to the customer. If your package is lost or stolen, please contact the shipping carrier directly to initiate a claim.
Shipping Destinations
We ship within the United States only. We do not offer international shipping.
Contact Us
If you have questions about your order or shipping status, please reach out to us at:
Lux Chicago Inc / Lux Sneakers and Streetwear
Orland Square Mall
288 Orland Square Dr, Suite F01E
Orland Park, IL 60462
Coming Soon:
1325 W Taylor St
Chicago, IL 60607
Email: contact@luxsns.com
Instagram: @luxchicago