Last Updated: July 15, 2025
This Authenticity Guarantee outlines how Lux Chicago Inc / Lux Sneakers and Streetwear (“Lux”, “we”, “us”, or “our”) ensures the legitimacy of every product offered on luxsns.com (the “Site”). We are committed to providing only genuine, verified merchandise to our customers.
By shopping with us, you acknowledge and agree to the terms below regarding our authentication process.
Our Commitment to Authenticity
Every item listed on Lux is carefully sourced and reviewed by our experienced verification team. We specialize in high-demand, exclusive streetwear and sneakers — and we take our reputation seriously.
We do not sell replicas, fakes, or unauthorized merchandise. If it’s not legit, it doesn’t make it to our shelves — digital or physical.
How Items Are Verified
- Products are inspected by trained staff familiar with retail tags, stitching patterns, material consistency, and packaging norms.
- We compare details against verified manufacturer references and retail releases.
- For sneakers, we check sizing labels, box codes, outsole patterns, and factory markers.
Where We Source Our Products
We work directly with vetted suppliers, individual collectors, and trusted resale networks. Every source is screened for legitimacy and consistency before we accept product into our system.
What Happens If We Find a Fake
If a product fails any part of our authentication process, it is immediately rejected and returned to the supplier — no exceptions. We never knowingly stock items that don’t meet our authenticity standards.
100% Authenticity Guarantee
If you believe an item you purchased is not authentic, contact us within 7 days of receiving the product. We will review your concern, and if validated, we will offer a full refund or exchange — including return shipping costs.
Trusted by Our Community
Thousands of customers trust Lux as their go-to source for verified fashion. We stand behind every item we sell — it’s that simple.
Need Help?
If you have any questions about our authentication process, contact us anytime. We’re happy to walk you through how we verify your gear.
Contact Us
Lux Chicago Inc / Lux Sneakers and Streetwear
1325 W Taylor St
Chicago, IL 60607
Email: contact@luxsns.com